The Challenge
Many operational tasks were handled manually, increasing workload and response times. The leadership team of Charli Charging wanted to explore AI but lacked a clear roadmap.
The Solution
SIO Consulting designed the foundation for AI-powered workflows across customer support and internal operations. We focused on clarity, practicality, and scalability.
The Impact
– Mapped troubleshooting paths covering approximately 90 percent of support scenarios
– Identified 10+ automation opportunities to reduce manual workload
– Designed a clear framework for AI agent integration
– Increased leadership clarity around AI’s role in operations
Our Approach
SIO Consulting analyzed existing workflows and identified repetitive, high-friction tasks. We then:
– Designed decision trees for common support scenarios
– Outlined automation workflows using existing tools
– Built a preliminary structure for GPT-powered agents
– Delivered a clear implementation roadmap
Client is now positioned to move from manual processes to intelligent automation.
Client Feedback
“Lakeshia brought strong cross-functional expertise to our work, supporting operations, marketing, technology, and internal initiatives with consistency and precision. Her ability to contribute across teams while maintaining a high standard of execution made her a valuable asset.” – Esther Pullido, Operations Project Manager
Of common support scenarios mapped into decision trees
Automation opportunities identified across operations
AI-readiness roadmap designed for phased implementation
Core operational areas (customer support, internal operations, knowledge management) assessed for AI readiness
Let’s Get to Work
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